Where the Individual is Central
Clover Care Services was established in 2023. We entered the social care provision of services with a vast amount of experience in the sector through our Directors. We will provide a national network of mainstream residential services, aftercare and community outreach services. Our commitment is to the understanding of our service users and the care they individually need and to provide exceptional personal and therapeutic care to them, making them the centre of the lived experience with us.
Clover Care Services invests in supporting and developing our teams and we are committed to enhancing all our employees career progression and experience of working in the sector.
Ethos
Clover Care aims to deliver outstanding care and services to the young people they work with. In Clover Care, we provide homes and new beginnings to young people to allow them to explore and create their own future, with the support and guidance of a qualified and experienced staff teams. In Clover Care, the ‘individual is central’, which ensures all young people are at the core of everything we do.
Vision
Clover Care provides a safe, warm, confidential, happy, and relaxed environment when welcoming young people into the houses. Clover Care aims to provide the highest quality of care to young people and their families. Our services are individual to each young person to ensure that their individual needs are being met. Our teams will aim to keep all young people safe from harm so that they can grow and develop with the care and support they need now and into the future.
Mission
Clover Care provides the best opportunities to the young people living with us which allows each individual young person to develop and grow and succeed in their future.
Quality
Governance
Audit
Inspection
Training
Feedback
Governance
Effective governance is essential to the provision of safe and effective care services within Clover Care Services. To achieve this, those in a leadership role are expected and supported to:
- be clear about their area(s) of responsibility.
- be able to oversee their area(s) of responsibility in as much detail and as close to real-time as possible.
- ensure that their area of responsibility is delivering and supporting the delivery of safe and effective care at all times. When issues arise, and corrective actions are needed, they are effective and carried out promptly.
- to communicate quickly and clearly their inability to achieve the above where this occurs, to insist they are heard, and to insist assistance is provided whenever it is needed.
Audit
Our directors carry out regular care-related audits that aim to satisfy us as to the safety and wellbeing of the young people in our care. Our audits are based on relevant legislation, regulations and national standards and are carried out using comprehensive templates specifically developed to support this vital function.
Following each audit, our findings are discussed at length to ensure we fully understand and learn from mistakes we may have made and opportunities we may have missed. We then implement fully the recommendations that have been made to improve the care we provide.
Inspection
Our services are subject to comprehensive registration processes, and our centres are routinely inspected by Tusla’s Alternative Care Inspection and Monitoring Service (ACIMS).
Our director’s complete regular internal inspections on centres to ensure quality of care provision.
Training
Twice each year, we carry out a Training Needs Analysis (TNA) to help us determine the training our care teams may need to provide the highest quality of care possible to each child, young person and adult placed within our centres. From this analysis, a comprehensive Training Programme is developed with our Training Co-ordinator and delivered across the service.
Feedback
As an organisation that values care, partnership, and proficiency, we welcome every opportunity to learn about the quality of care we provide and how that care is experienced every day.
Much of the feedback we receive comes to us through conversation and professional meetings. We also have processes in place to actively seek out the views of the young people in our centres and their families and the professionals who work with and represent them.
We proactively seek the feedback of families, social workers and any other relevant party every 6 months.
Of course, the feedback we receive is not always positive – we receive complaints too. When we receive complaints, especially care-related complaints, we work quickly and collaboratively to resolve and learn from them. To achieve this, our senior management team meets regularly to review complaints we have received with a view to ensuring they are responded to in an open, respectful, and timely manner.